Digital Resources for Parents
To support families FCPS has a Parent Technology Help Desk. The help desk can be reached at 833-921-3277 (833-921-FCPS) and will be answered by staff members between 7 a.m. and 11 p.m., seven days a week.
Parents or guardians can call this number for basic tech support with parent accounts, help with FCPS student devices, and technical assistance with other FCPS applications. If help desk staff members are unable to solve the issue, they will enter a support ticket on behalf of the parent/guardian to escalate the issue to the appropriate FCPS team. Parents who need help in a language other than English can inform the help desk staff when they call of their preferred language, and an interpreter will join in on the call.
FCPS has a Parent and Student Technology Support portal at https://itweb.fcps.edu/itsupport/ to allow older students and parents/guardians to request technology help directly. When a support request ticket is entered through the portal, it is auto-routed to the TSSpec at the appropriate site to expedite service.
SIS ParentVue: The SIS (Student Information System) ParentVue Account is an online tool that parents can use to access information about their child’s attendance, class schedule and performance, discipline incidents, health information, and more.
Please note that it is necessary to have an active Student Information System (SIS) ParentVue Account to be able to login to Schoology. The same login credentials will be used to access both SIS and Schoology systems.
Starting in the fall of 2021 all FCPS schools will be using Schoology for their learning management system (LMS). Schoology is a learning space that enhances face-to-face and online learning through communication, collaboration, and personalized learning. To learn more about Schoology check out the information linked below
weCare @ School: weCare is an emergency care information system, available to FCPS parents and guardians who have registered for their own parent account. weCare @ school helps manage emergency medical information by enabling parents to enter and update their children’s medical data at their convenience online.
Please note that weCare @ school can be accessed through your SIS ParentVue account or through a link in your Schoology Parent Account. In order to log into either of these accounts, it is necessary to have an active SIS Parent Account. Once the SIS Parent Account is created the same login credentials will also work for Schoology: Parent View.
News You Choose: Stay connected by signing up for updates from Longfellow MS as well as from FCPS.
Family Connection: Family Connection supports academic and career planning for middle and high school students. Only parents with middle or high school students will see student names in the Family Connection module.
For more information about Family Connection visit the FCPS website.
Technology @ Home Program: Are you thinking of purchasing a new computer for your child or are you in need of upgrading your software? Before you go out and buy anything, make sure to check out the FCPS website’s Technology @ Home page to find information on how to get discounts on software, smartphones, and Dell and HP computer equipment.
Access4All: FCPS has developed a team made up of staff from the Instructional Services Department and Department of Information Technology, as well as PTA and community members. The committee is currently implementing and exploring options for tackling the computer access issue in FCPS. For more information about obtaining WiFi or where you can access a computer in your area go to the Access4All website.